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Constructing Computer Assisted Dispute Resolution Systems by Developing a
Generic Language to Analyse Information Exchange in Conflict
DiscourseB Zondag and A.R. Lodder, INTERNATIONAL
REVIEW OF LAW COMPUTERS & TECHNOLOGY, 21(2), 2007.
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Online dispute resolution (ODR) may be described as an attempt to use
the internet to mainstream alternative dispute resolution (ADR). The question
how conflict resolution and information technology interact at a fundamental
level has received little attention. Improving information exchange about the
substantive issues in a conflict prevents escalation of conflict and assists in
resolution. Dispute resolution always involves separation of substantive and
emotional issues. This is achieved by means of the process and/or by the
involvement of the neutral. Creating ODR systems thus involves the question how
this ‘separation’ may be automated. This paper reports on a project of which
the ultimate goal is to create a generic Computer Assisted Dispute Resolution
(CADR) system by analysing the structure of conflict and the role of
information exchange in it.
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