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Towards Standardisation of Online Dispute Resolution ToolsA.R.
Lodder, A Borri, J Gouimenou, B Hutchinson, and V Tilman, In
Proceedings 5th International ODR workshop, 2008.
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Many different Online Dispute Resolution (ODR)
services have been developed all over Europe in order to allow consumers and
businesses to exploit Alternative Dispute Resolution (ADR) resources.
We are developing
a CEN Workshop Agreement (CWA) that specifies the guidelines to facilitate
a clearer and easier use and exploitation of ADR resources to the potential
users. The focus will be on Online Dispute Resolution
(ODR). Whilst recognising that the technical requirements of ODR may
necessitate the introduction of specific processes that vary from those
applicable in ADR, it is an objective of this CWA to maintain the processes of
ODR and ADR in as close a synergy as may be practicable and to encourage and facilitate
their future evolution in parallel to the maximum practicable extent.
The project team started in February
2008, and will deliver the final results early 2009. In our final project
report we provide a survey of ODR models and providers, an analysis of ODR
processes, background information on technical aspects of ODR as well on
regulatory and legal aspects. The main aim of the project is to deliver a
taxonomy of ODR processes that is used as the basis of an ontology. This
ontology is implemented in Protégé, and used to automatically generate XML
schemes. One of the underlying goals is to create interoperability within ODR.
The main
concepts of the ontology will be presented during the ODR workshop in Florence
on December 13, 2008.
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